The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance. The CWC is currently accepting applications for the position of IT & Business Systems Manager, reporting to the Director, Finance & Administration. This senior leadership role responsible for managing the Club’s technology infrastructure, business and collaboration technologies, and data
analytics. Additionally, the role includes maintaining the Club’s data systems, generating actionable dashboards and reports, and leading technological innovations to enhance operational efficiency. This role is critical in ensuring seamless IT operations and leveraging data insights to support strategic decision-making for a club with a diverse population consisting of over 500 employees and 10,000 members.

Key Accountabilities
1. IT Infrastructure Management
 Oversee the Club’s IT infrastructure, including servers, networks, and user devices, ensuring security, reliability, and optimal performance
 Establish and enforce cybersecurity protocols to protect Club assets
2. Enterprise and Business Applications Oversight
 Serve as the primary administrator for the Northstar CMS, including software configuration, upgrades, and feature rollouts
o System functions related to billing, accounting, bookings, programming, and reporting
o Provide training and support to users
o Supervise team members that input and manage activity and program schedules
 Facilitate UKG/payroll system technical functionality and enhanced capability
 Microsoft Technologies (Teams, MS Office, Exchange)
3. Business Analytics
 Maintain and optimize the Club’s databases
 Design and develop dashboards, reports, and visualizations using tools such as Power BI and Microsoft Excel
 Analyze operational data to identify trends, inefficiencies, and opportunities for improvement
 Collaborate with department leaders; identify data needs and support data-driven decisionmaking
4. Vendor & Stakeholder Management
 Act as the primary liaison for technology vendors
 Negotiate contracts to achieve value for the Club and align with strategic goals
 Partner with Club leadership to assess and meet the technology needs of various departments
5. Strategic Planning & Budgeting
 Industry trends
 Plan and execute IT projects

Knowledge & Skills Required
1. Experience with business intelligence tools and developing KPIs for reporting
2. Familiarity with private clubs, hospitality, or non-profit organizations
3. Certifications such as PMP, ITIL, or relevant data analytics credentials
4. Demonstrated ability to manage vendor relationships and negotiate contracts
Qualifications
1. Degree in Information Technology, Computer Science, Business Analytics, or a related field
2. Over five years of experience in IT management
3. Strong familiarity with club management software systems, such as Northstar, Jonas, or Club Essentials
4. Proven experience and advanced knowledge of Excel and Power BI
5. Working knowledge of SQL, Python, and/or other programming languages for data analysis and automation
6. Solid understanding of IT infrastructure, networking, and cybersecurity principles

Additional Benefits of Working for the CWC
 Comprehensive health, dental, and RRSP program
 'Staff in Action' usage of the Club facilities, which includes Staff Classes and more
 Discounts at The Shop, personal training, and professional massage services, right in the Club
 Work with a fun, diversified team who are passionate about customer service and creating a great culture

Important Information
 We welcome applications from all qualified candidates, including women, Indigenous peoples, gender diverse, persons with disabilities, and members of visible minorities; we value a diverse workforce that reflects the communities we serve.
 We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.
 Must be legally eligible to work in Canada and, where applicable, must have a valid work permit or study permit that allows the candidate to fulfill the requirements of the role.
 The successful candidate in this role will be required to complete a clear vulnerable sector search
 We thank all interested applicants; however, only those selected for an interview will be contacted