GENERAL ACCOUNTABILITIES

The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.

QUALIFICATIONS:

• 3 - 5 years’ experience in Customer Service within the industry

• Strong communication skills (reading, writing, speaking, listening)

• Can work independently without close supervision

• Flexible/adaptable to constant change

• Excellent keyboarding skills/Finger dexterity

• Must have valid driver’s license and reliable transportation

• Must be well-groomed and dress appropriately

• Tactful and diplomatic; has ability to interact with all levels of employees

• Highly organized; ability to handle multiple concurrent assignments

• Ability to prioritize, organize and plan work under own initiative

• Ability to train/teach others

• Reasoning/problem solving skills; analytical and decision making skills

• Professional leadership ability

Functional/Technical Knowledge

• Management Software (Mitchell and/or Summit) – INTERMEDIATE

• Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE

• Estimating Software (Audatex and/or Mitchell)

Specialized Training

• ICAR a plus

• WHMIS

• First Aid