Full job description

Who We Are:

At Barber-OS, we are innovating software and hardware to support the future of Barbershops and Salons Nationwide. We are on a mission to transform the Barber industry, enhance customer experiences and boost efficiency.

We pride ourselves on our collaborative culture, commitment to excellence, and passion for technology. We value diversity, equity and inclusivity in the workplace and seek candidates who share these values.

Position Overview:

We’re looking for a passionate and solution-oriented Account Manager/Client Success Manager to join our team. If you’re enthusiastic about helping others, thrive in a fast-paced environment and have a passion for driving sales and building relationships, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer service, expertly explaining our products' features and benefits to help clients choose the products that are most beneficial for their business.
• Communicate effectively with clients through a variety of outlets including: over the phone, via live chat, in support tickets and by email.
• Escalate complex issues to the relevant teams and maintain detailed, accurate records of customer interactions and resolutions.
• Utilize our CRM software to track customer interactions, update information, and manage sales pipelines effectively.
• Always act with empathy and patience, keeping the best interest of the client in mind.
• Provide technical sales support by explaining product features, benefits, and usage to clients.
• Collaborate with product and development teams to stay up to date on products and new features, improve user experience and identify areas for improvement.
• Enhance client knowledge through consultative selling, promoting our products, and informing them about current promotions.
• Accurately and efficiently handle order entry and processing.
• Manage outbound and inbound sales calls to drive sales and maintain strong client relationships.
• Assist clients with product inquiries and provide solutions to their needs.
• Conduct market research to identify potential leads and opportunities for sales growth.

Prerequisites:

• Minimum 2 years experience in a customer support role.
• Strong problem-solving skills with the ability to troubleshoot technical issues.
• Strong technical skills, with the ability to learn new computer systems quickly.
• Ability to work well independently and as part of a team.
• Ability to work under pressure in a fast-paced environment.
• Excellent customer service skills, with a track record of building and maintaining positive relationships with high-priority accounts and clients.
• A strong desire to acquire extensive product knowledge and apply it to drive sales.
• Experience in order entry and sales calls.
• Excellent communication skills, both written and verbal.
• Fluency in the French Language would be beneficial, but is not required.

How to Apply:

We invite all qualified candidates to apply for this exciting role by submitting their resume and cover letter. We wish to thank all candidates for their interest in our organization.

Please note that only candidates selected for the next stage in the recruiting process will be contacted.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Store discount
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• What motivates you to provide excellent customer service?

Location:

• Calgary, AB T2E 6K9 (required)

Work Location: In person